Shipping & Return Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email sales@LemonGroveOil.com to request a refund and we will assign you a return tracking number.

2. Mail your returned item to:
LemonGrove Oil- Returns
Return Tracking #_____________
1 Priority Lane, suite 24
Murrysville, PA 15668

3. Include in your package a signed letter stating the reason for your return and best contact number.

Return Exceptions

Some items may not be returned if they are opened and show obvious usage.

Restocking Fee

We do not charge a restocking fee, however, items paid via credit card are subject to a 5% less charge which will be deducted from your refund. We also do not refund the original and return shipping and handling that you paid on the order.

Exchanges

If an exchange is required, please email us at sales@lemongroveoil.com and we will be happy to accommodate you.